Thank you for shopping at McNeill Hotelware Ltd

We offer a refund or exchange within the first 30 days of your purchase.
Eligibility for Refunds and Exchanges

• Your item must be unused and in the original packaging.
• To complete your return, we require a receipt or proof of purchase.
• Only regular priced items may be refunded, sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@mcneillhotelware.com and send your item to: McNeill Hotelware Ltd, Maryland Industrial Estate, 286 Ballygowan Road, Belfast, BT23 6BL

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.

Late or missing refunds

• If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
• If you have done all of this and you still have not received your refund yet, please contact us at sales@mcneillhotelware.com or on 028 9044 9055
• Shipping
• All returns must be sent back to McNeill Hotelware Ltd, Maryland Industrial Estate, 286 Ballygowan Road, Belfast, BT23 6BL.
• You will be responsible for paying for all shipping costs for returning your item.